For
KaizenOS
Retailer App
Issuing a warranty at the end of a successful blank cut transaction
STEP 1
Do a normal blank cut as usual with a film type that is enabled for Lifetime Warrant
STEP 2
You have to scan a film QR code to issue a warranty
STEP 3
After the cut is completed, the Cut Success message will appear as usual
STEP 4
Tap ‘Yes‘ at Cut Success message. The Issue Warranty page should appear
STEP 5
Type in a phone number and tap ‘Issue Warranty‘
STEP 6
Warranty issued message appears and the phone number entered receives a SMS for the warranty. Registered phone number on GoKaizen will see the warranty in their list, non-registered phone number on GoKaizen can create a new account to receive the warranty
STEP 7
Tap ‘OK‘ at Warranty issued message. The warranty is successfully issued
STEP 8
For cases where a film QR code was used but the transaction wasn’t successful, you can repeat the same transaction with a bypass credit. Then at the end of the transaction you can tap ‘Scan film code’ and then scan the previous film QR code to issue the warranty.
Note: The device model and film type chosen in the first unsuccessful transaction and second bypass credit transaction have to be the same
Issuing a warranty from the homepage (Skip this if you have done Flow 1)
STEP 1
You can also issue a warranty from the home screen by tapping on ‘Issue Warranty’. This should only be done if you have used the film QR code in Flow 1 but did not get to issue the warranty in that transaction
STEP 2
Tap on ‘Issue Warranty’ on the home screen. Scan the film code that is already used to cut in Flow 1
STEP 3
Enter the phone number and tap ‘Issue Warranty‘
The rest of the process is the same as step 6 & 7 in Flow 1
Conditions for Issuing Lifetime Warranty
- Each GoKaizen account can only purchase lifetime warranty for a maximum of 3 devices per year.
- Each of the 3 devices have to be different with its unique IMEI number.