How to register for your warranty

STEP 1

The customer will receive a SMS when the warranty is issued to their phone number. There is a link in the SMS, tapping on the link will open GoKaizen if the app is installed or it will open the app store to download the GoKaizen app

STEP 2

Open GoKaizen app. Go to ‘Menu’ > ‘My Warranties’, tap on a Warranty with the #ID you received in the SMS.

STEP 3

You should see a Warranty with necessary info (Issue date, Store name, Status & Device). Tap on ‘Register’ button. The registration has to be done within 14 days from the warranty issue date, after 14 days the warranty will no longer be valid.

STEP 4

Accept the Terms and Conditions by tapping ‘OK’ to continue.

STEP 5

A [Warranty] screen with “IMEI number” field, “Invoice number” field, “Add Invoice Image” button & “Register” button appears.

STEP 6

Type in device IMEI number, you can search for IMEI in your phone settings or dial *#06# on your phone app dialer. Type Invoice number and the “Register” button is activated once both fields are filled up. You can also add an invoice image.

STEP 7

Tap “Register” button

STEP 8

A popup [Warranty] screen with a message “You warranty has been registered successfully!” appears. Tap “OK” button to dismiss the screen.

For GoKaizen Customer App